India

Aviation Minister Scindia to examine airlines charging passengers for issuing boarding passes at check-in counters

Aviation Minister Jyotiraditya Scindia on Friday said he is examining the matter of airlines charging passengers a fee for issuing boarding passes at check-in counters inside the terminals.

A passenger named Neeti Shikha said on Twitter: “New rule of SpiceJet. If you wish to get a boarding card at the check in counter, you need to pay extra. This is like telling a customer in a restaurant that if you want to eat in a plate, you will be charged. Wonder what’s consumer forum doing!”

Journalist Madhavan Narayanan called this practice of airlines as “ridiculous”.

In response, Scindia said: “Agreed, will examine this asap!”

Currently, many airlines in India charge passengers a certain fee for issuing boarding passes at check-in counters. This practice was vigorously implemented by the airlines with the onset of pandemic when the government had made it mandatory for passengers to do web check-in.



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